Privacy Policy

Overview

On-Ground.ai follows a privacy-first, consent-driven architecture. We process data only to deliver the service and improve performance, never to sell or trade personal data.

What we collect

• Account data: names, emails, roles, store assignments.
• Operational data: SOP/checklist events, usage metrics, and store performance signals.
• Audio/video inputs (where enabled): captured only with the required customer consent and client configuration.

How we use data

• To provide product features (assist, dashboards, analytics, reporting).
• To maintain reliability, security, and service quality.
• To generate aggregated, anonymised benchmarks to improve the platform (where contractually allowed).

Security

• Role-based access control (RBAC).
• Encrypted transmission and secure storage.
• Configurable data retention aligned to your brand policy.

Your choices

• Consent gating and configurable capture settings.
• Data export / return or destruction per contract.

For questions, contact sales@on-ground.ai.